Find answers to our most frequently asked questions.
Shipping & returns
What is the status of my order?
Once your order is placed, you will receive a confirmation email with your order details. After your order is shipped, we will send you another email along with a tracking link.
You can also check your order status anytime from the Order History section in your account.
Can I change my order?
Yes, you can request changes to your order before it has been processed for shipping.
To make any changes, please contact our support team via the Contact Us form or live chat as soon as possible.
Do you accept returns?
Yes, we accept returns under the following conditions:
The item was purchased from our online store
The item is unused and in its original condition
All original packaging, tags, and accessories are included
The return request is made within 7 days of delivery
To initiate a return, please contact our support team via the Contact Us form or live chat. Our team will assist you promptly.
Can you tell me more about your shipping process?
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Have further questions? Contact us
How can I track my order?
Once your order is shipped, you will receive an email and SMS notification with a tracking link.
Simply click the link to monitor your shipment in real-time.
How do I cancel my order?
Orders can only be canceled within 72 hours of placement. After this period, your order enters processing, and cancellation is no longer possible.
If you wish to cancel your order, please contact us within the given timeframe. After 72 hours, refunds or cancellations cannot be processed.
Can I change my delivery address after placing an order?
Yes, you can request a delivery address change before your order is shipped.
Please contact our support team as soon as possible via the Contact Us form.
Is it safe to use my credit/debit card on your website?
Absolutely. We use trusted third-party payment providers that are PCI-compliant, ensuring your payment details are fully secure.
All transactions are protected using advanced encryption technology, so your personal and payment information remains safe at all times.